Shipping & Delivery

WE DELIVER WORLDWIDE FROM PARIS!

VAT declaration for orders from France and other European Union countries: 

20% VAT will be added to the final price by the law.

VAT will be applied for any order shipped to France or other European Union countries (including the UK).

For tax assignments please add your VAT number on the relevant field with all other required details on the order.

Cost of shipping – based on
shipping zones:

Paris: 0.0 € with pick up from selected pharmacies (listed below)

France (flat rate): 9.89 € + VAT
European Union: 14.9 € + VAT
USA + Canada: 29.95 €
Morocco: 39.90 €
Africa: 59.90 €
All other: 49.90 €

PICK UP IN PARIS
The delivery time varies depending on the carrier selected. You have several options:
1.1 WITHDRAWAL from one of the Intramural Paris Pharmacies
1.2 WITHDRAWAL in our laboratories in Paris Intra-wall
1.3 WITHDRAWAL Conciergerie Hotels Paris Intra-wall

SHIPPING FROM PARIS USING:
2. COLISSIMO: delivery in 2 to 5 working days at home against signature or at a relay point
3. DHL EXPRESS: place your order before 02 p.m., and you are delivered the next day before 07 p.m.
4. DHL PREMIUM: place your order before 02 p.m., you are delivered the next day before 06 p.m.
5. CHRONOPOST: place your order before 02 p.m., you are delivered the next day before 07 p.m.
6. FEDEX: place your order before 02 p.m., you are delivered the next day before 07 p.m.
7. UPS: place your order before 02 p.m., you are delivered the next day before 08 p.m.
9. EMS: place your order before 02 p.m., you are delivered the next day before 08 p.m.

(Excluding weekends and public holidays)

Examples:
I place my order Monday before 2 p.m. in DHL, I receive it Tuesday.
I place my order Monday after 2 p.m. in DHL, I receive it Wednesday.
Watch out for Friday:
I placed an order! Friday before 02 p.m. in DHL, and I receive it MONDAY.
I placed an order! Friday after 02 p.m. in DHL, I accept it TUESDAY.
After registering your order, you will receive a confirmation email with your order number.
A second email is sent to you with the tracking number of your order so that you can follow the progress of the delivery.

THE DELIVERY TIME TAKES LONGER THAN EXPECTED. WHAT SHOULD I DO?
It happens that the delivery time is exceeded; this does not necessarily mean that the package is lost. In general, if the delay comes from our logistics, you are notified by phone or email. If you do not hear from us, contact us at +33 (0)149 10 9320. We will examine the delivery and keep you informed of the follow-up.

I HAVE A DOUBT, IS MY ORDER PASSED?
When your payment is validated on our site, you will automatically receive an email confirming receipt of the order (a few minutes after online payment).

After entering the security code received by SMS to validate your payment, some people close the window too quickly, the SMS code is verified, but it takes a few more moments for the payment to be authorised as well, if you close the window between these 2 steps, the payment does not go through and we do not receive your order. After identification by SMS, be sure to stay on the page until you are redirected to our site on the page « your order is validated ».

I DIDN’T RECEIVE A CONFIRMATION EMAIL AFTER PLACED MY ORDER.
You may not receive this confirmation email. Either you have entered the wrong email address on your customer account (in this case, we invite you to check it. If your order has not been placed, in this case, please contact us directly on +33 (0)149 10 9320 to verify the status of your order.

CAN I PLACE AN ORDER OVER THE PHONE?
Yes, we accept orders by phone from Monday to Thursday 09:30 am to 12:30 am and 02:00 pm to 06:00 pm local time.
Friday from 08:30 am to 12:30 am
Please call: +33 (0)149 10 9320

CAN I CHOOSE A DATE ON WHICH MY ORDER WILL BE DELIVERED?
Yes, for this you must place your order then call our customer service on +33 (0)149 10 9320 in order to agree together on the desired time. Our team will do their best to satisfy your request.

The products comply with worldwide regulations in accordance with current CE regulations.

You will always find on injectable Hyaluronic Acid fillers:
– The CE mark
– The identity card of the product to be completed by your Doctor, a copy of which is given to you
– A unique batch number for each Hyaluronic Acid product
– We have in the products a QR code to be scanned with the laboratory application attesting to the compliant origin of the product, an RFID tracking chip.

ORDER ISSUED OUTSIDE THE EUROPEAN COMMUNITY:
Is subject to a prior verification on your part that you must imperatively consult with the customs services, health services, local taxes, and other declarations subject to importation into your country of receipt of the product.

Any product intended for export (outside the European Community) is delivered sealed for your protection.

DO YOU SHIP TO CANADA?
Yes, we ship anywhere in Canada

DO YOU SHIP TO THE UNITED STATES?
Yes, we ship anywhere in the USA

DO YOU DELIVER TO EUROPE?
Yes, we deliver everywhere in Europe

DO YOU DELIVER TO OVERSEAS COUNTRIES?
Yes, if you encounter a problem when placing your order, contact us at +33 (0)149 10 9320, or by email to [email protected]

EUROPEAN UNION COMPANIES (OUTSIDE FRANCE), HOW CAN I PAY EXCLUSIVE OF TAXES?
If your company is not French but is located in the European Union, you can pay for your order without VAT (20%). To do this, you must add your intra-community VAT number, or EORI, in the relevant field in your order form. Once the number has been validated, you can pay for your order without VAT (Price Excluding local 20% VAT Tax outside European community delivery).